Scottsdale Facial & Oral Surgery: Bertz James E MD

Jerri 4 years ago

My mother passed away over a year ago. The office of James Bertz billed Medicare for services long AFTER her death. I don't even recall her ever being a patient of his. I was her caregiver and I think I would have known if she ever went there because I drove her (she couldn't drive any more) to all medical appointments. So be aware of odd (to say the least) billing practices from this office. At least Medicare was on the ball and did not approve the claim.

Cameron Ming 4 years ago

The first review I've ever written and felt compelled to write because of the experience. By far the most helpful people I've encountered in terms of medical visits. Carla (I believe the receptionist's name is) helped me re schedule an appointment due to contracting covid. She was extremely helpful and kind throughout the process. Dr. Bertz was amazing too. 87 at the time of the visit but still sharp and witty. Loves to talk about baseball and was lucky enough to meet CY Young when he was young, no pun intended. He got an autograph and can't find it... which is hilarious. The nurse that showed me to my room was awesome. Everyone just had a refreshing, old school way about doing business that you don't find often anymore. You might wait a couple minutes, but you'll get outstanding care. Hope this helps.

Samantha Lo 8 years ago

Horrible office staff, I called multiple times to find out if they put a claim into my insurance never heard back. This was for a second opinion spent $175 for them to never file a claim or call me back. I called and asked for Dr. Bertz to call me back and he never did. I have never been so disappointed in a physician before I will not recommend him to anyone. Dr. Bertz never even called my orthodontic which he told me he would. Go to someone who cares and don't waste your time or money. Once I filed a grievance with my health insurance the front desk girls were even more rude to me, which should never occur when you put in a grievance. They claimed they lost my file and couldn’t find it, which questioned what they did with it for HIPPA reason. Then I was working at Banner health one day and was talking about oral surgery and a family member had used Dr. Bertz and now her left side of her face was paralyzed from nerve damage. So I thanked the universe that I never went with him. It was a sign, stay clear of this MD.

Melinda Hasanovic 9 years ago

Dr. James Bertz is if not one of the best, he is THE best in the valley. He's so genuine. Listens to all of your problems, concerns, or issues that you may have. His staff is probably one of the best medical staffs that I have ever came in contact with. I had an issue prior to my surgery and his medical assistant stayed until 6:30 PM to help me sort it out. Albeit having insurance difficulties, Dr. Bertz has never let me down. I am still currently under his care and I am forever grateful that he has taken on my case after many doctors have denied it due to the complexity. :) Thank you Dr. Bertz & staff !!!

Kathleen / Jim Moon 14 years ago

Dr Bertz was able rebuild my mouth after a very traumatic incident. Do to some other health issues, he had to do some unique things in order to keep my from bleeding out while he worked on me. He and his staff are wonderful, I am glad that he is also part of the Scottsdale Osborn Trauma Center Team. My wife says I look better then before the incident.